Frequently Asked Questions

What materials do you use for the sneakers?

We use only high-quality sneakers from well-known brands as our base. For the custom designs, we apply renowned products specifically designed for sneaker customisation, ensuring durability and vibrancy.

How durable are the custom designs?

Our custom designs are crafted to last. We use durable finishers that protect your artwork. However, like any artwork, they should be treated with care. We recommend using crease guards and avoiding rigorous activities.

Can I get my sneakers cleaned by you?

Yes, our FreshenUp service is here to help! We offer various cleaning and restoration options, from basic cleaning to complete paint touch-ups. Prices start at $50, and we can even restore your sneakers to like-new condition.

Get in touch to find out more.

Are refunds available?

Due to the custom nature of our work, we do not offer refunds. Each pair is uniquely tailored to individual preferences, so please be sure when placing your order.

How do I care for my custom sneakers?

To care for your custom sneakers, gently wipe over the designs with a damp cloth if needed. Avoid harsh chemicals like acetone and do not machine wash or dry. Regular cleaning of non-painted areas can be done with warm water and soap.

Are these sneakers official collaborations with brands?

No, our custom sneakers are artistic expressions and not official collaborations. We purchase shoes from authorised retailers and then apply our custom artwork.